Terms and Conditions Welcome to the westleyrichards.co.uk website terms and conditions of use. You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed in accordance with these conditions. Please be aware that Westley Richards may revise these terms and conditions from time to time by updating these details. Privacy Policy Westley Richards is committed to protecting your privacy. The personal information which we hold will be held securely and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for the following reasons: to process your order; to provide you with the best possible service, and if you consent, to notify you of products or special offers that may be of interest to you. When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We will never collect sensitive information (e.g. your racial origin or sexual preferences), and all personal information will be collected only with your explicit consent. You should be aware that this site may capture information about your visit that will help us improve the quality of our service. We may collect information for example, about where you are on the internet, the country where your computer is located, the pages of the website that were viewed during your visit. We may collect this even if you do not purchase anything from us. The information we hold will be accurate and up to date. You can check the information that we hold about you by Contacting us. If you find any inaccuracy we will endeavour to delete or correct it promptly. We do not pass your information to any third parties, except where required by law and in order to fulfill delivery of your orders and process your payments. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. Purchase of Products Each product purchased is sold subject to its product description which sets out specific conditions relating to that product including, without limitation, estimated delivery dates and times, warranties, after sales service and guarantees. We will take all reasonable care to ensure the details and descriptions of the products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. It is also important to note that due to the limitations of photography and the web in general, colours of goods you receive may differ slightly to those displayed on your monitor. Westley Richards & Co Ltd cannot be held responsible for any variations in product specifications enforced without notice by our suppliers. If you are in any way dissatisfied with an item, you may of course return it. Prices are as quoted on the website at the time you place your order. The prices displayed on the site include VAT. We do not include delivery charges within the price for individual items, as delivery fees are calculated on your order as a whole. Any delivery charges (where applicable) are added and clearly stated at the checkout. Availability All orders for products are subject to availability. If any item you order is not in stock we will let you know by email or telephone as soon as possible. Your credit card will not be charged until your order (or the first part of a multi-part order) is shipped, unless the item that you have requested is a special order such as a limited-edition print or a hand-made item. Payment Options We accept orders via this web site, and also by phone on 0121 333 1900 (9.00am–5.00pm UK time, Mon–Fri). We accept all major credit cards. Security Ordering online from Westley Richards is safe. Your data is encrypted using Secure Socket Layer (SSL) encryption technology. During check out a padlock in the footer of your browser will indicate that your browser supports SSL technology and that the information being transmitted between you and our servers is encrypted. We use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Customer Service Our team is available from 9am to 5.00pm Monday to Friday. The staff here at Westley Richards are all committed guns, keen to share their extensive knowledge and enhance your shooting experience. So if you’re uncertain about the suitability of any product then please do get in touch as we can help you through our personal shopper service. We hope that any questions you may have are already answered within our website but should you have any further questions, information, complaints (or praise!) for Westley Richards please contact service@westleyrichards.co.uk and one of the team will contact you shortly. Alternatively you may call us on 0121 333 1900. If you contact us with an enquiry or complaint, it is our policy to reply to you promptly as soon as we receive your email or phone call and have had an opportunity to check any issues with our suppliers or delivery companies. Copyright This site is © 2008, Westley Richards & Co Ltd, 40 Grange Road, Birmingham, B29 6AR, United Kingdom. Registered number 439612. All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders’ rights. Registered office Westley Richards & Co Ltd, 40 Grange Road, Bournbrook, Birmingham, B29 6AR, UK |